It stays visible
The experience remains publicly tracked through response and resolution. It does not vanish because a support workflow ended.
The public record for what broke
It happened
to you.
It shouldn't
disappear with you.
Tell it in your own words. OnlyBroken keeps the experience visible, finds the other people living through it, and gives you verified ways to move forward.
Your identity stays privateNext steps carry sourcesProviders can answer
Say it like it happened
“I cancelled. They charged me again. Support closed the ticket before anyone answered.”
What was promisedCancel anytime
On the record Visible
Status Finding others
You bring the experience. OnlyBroken structures the details, keeps the record, and searches for the pattern.
A support ticket belongs to the company. Your experience belongs to you.
The record is open
The first honest report starts it.
Early reports are reviewed
A clean record matters more than a crowded one.
Nothing is padded
No sample complaints presented as public truth.
Why complaints disappear
The queue is built to end the conversation.
You explain what happened. A ticket number appears. The ticket is closed. Somewhere else, another person starts the same conversation from zero.
The problem is not that people aren't speaking. It's that their experiences never meet.
01The company controls the ticketIt decides when the conversation is over.
02Each person looks isolatedNobody can see that the same promise keeps breaking.
03Silence leaves no traceNo answer looks the same as no complaint.
What a public record changes
A complaint asks to be heard.
A record makes ignoring it visible.
It finds the others
Reports naming the same provider and describing the same failure can meet. Isolation becomes shared evidence.
It counts the answer
Acknowledging, investigating, and fixing all become part of the record. Silence does too.
An honest beginning
No invented momentum. The first real report starts the record.
Empty is more credible than fake.
OnlyBroken is opening carefully. Early entries are reviewed so the record begins with real experiences, clear claims, and a fair chance for providers to answer.
Being heard should lead somewhere
Your report comes back with ways forward.
OnlyBroken searches for concrete next steps and only shows a step when its source passes verification. If nothing checks out, it says so instead of guessing.
Fix it directly
The route that costs nothing
Official help pages, escalation forms, and provider-specific steps that can solve the problem at the source.
Recover your money
The route people often miss
Verified dispute and payment-recourse options when the problem left you out of pocket.
Escalate it
The route with authority
The relevant regulator or public complaint channel, with a live source and the date it was checked.
Built for truth, not pile-ons
A public record is only useful if people can trust it.
Your identity stays private
The experience can be public without publishing your full name, contact details, account numbers, or exact address.
Reports are screened
Abuse, unsafe content, and high-risk claims can be held for review before they become part of the public record.
People matter more than volume
A crowd of separate reporters carries more weight than one person repeating the same claim.
Companies can answer
Acknowledging and fixing a problem belongs on the record too. Accountability must work in both directions.
Something happened
Say it where it can become evidence.
Your words can help the next person recognize what happened to them—and give both of you a clearer way forward.