It stays visible
The experience remains publicly tracked through response and resolution. It does not vanish because a support workflow ended.
The public record for what broke
It happened
to you.
It shouldn't
disappear with you.
Tell it in your own words. OnlyBroken keeps the record, checks for people reporting the same breakage, and shows what actually happens next.
Your identity stays privateNext steps carry sourcesNo fix is promised
Illustrative example · not a real report
“I cancelled. They charged me again. Support closed the ticket before anyone answered.”
What was promisedCancel anytime
On the record Visible
Status Finding others
You bring the experience. OnlyBroken structures the details, keeps the record, and searches for the pattern.
A support ticket belongs to the company. Your experience belongs to you.
2
reports on the record
2
people participating
2
companies named
Why complaints disappear
The queue is built to end the conversation.
You explain what happened. A ticket number appears. The ticket is closed. Somewhere else, another person starts the same conversation from zero.
The problem is not that people aren't speaking. It's that their experiences never meet.
01The company controls the ticketIt decides when the conversation is over.
02Each person looks isolatedNobody can see that the same promise keeps breaking.
03Silence leaves no traceNo answer looks the same as no complaint.
What a public record changes
A complaint asks to be heard.
A record makes ignoring it visible.
It finds the others
Reports naming the same provider and describing the same failure can meet. Isolation becomes shared evidence.
It counts the answer
Acknowledging, investigating, and fixing all become part of the record. Silence does too.
Live from the record
What people are actually living through.
Being heard should lead somewhere
Your story stays. The next move is yours.
The record and collective signal come first. We check for relevant outside options in the background. If none checks out, your report still has a place and a way to grow.
Find other voices
Know when you are not alone
We check for other public reports about the same breakage. A shared company or category alone is not a match.
Follow the record
See what actually happened
New voices, provider contact with a receipt, a response, and your own outcome remain distinct parts of the record.
Choose an outside option
Only if it fits your case
We may show a dated, source-checked provider, payment, or public route. A page check is not a filing, a receipt, or a promised fix.
Built for truth, not pile-ons
A public record is only useful if people can trust it.
Your identity stays private
The experience can be public without publishing your full name, contact details, account numbers, or exact address.
Reports are screened
Abuse, unsafe content, and high-risk claims can be held for review before they become part of the public record.
People matter more than volume
A crowd of separate reporters carries more weight than one person repeating the same claim.
Their response belongs on the record
If a provider responds, the record distinguishes acknowledgment, investigation, and a reported fix. Silence is not counted as resolution.
Something happened
Say it where it can become evidence.
Your words can help the next person recognize what happened to them—and give both of you a clearer way forward.