About OnlyBroken
We're building the platform that gives consumers a powerful voice. When things break, we make sure companies hear about it and fix it.
Our Mission
OnlyBroken exists because we believe consumers deserve better. Too often, individual complaints get lost in corporate support systems, ignored by companies that prioritize profit over customer satisfaction.
We're changing that by creating a platform where every voice matters. When you report an issue on OnlyBroken, you're not alone. You join a community of consumers who are experiencing the same problems, and together, your collective voice becomes impossible to ignore.
Our goal is simple: hold companies accountable and drive real change in how businesses treat their customers.
How OnlyBroken Works
Report Your Issue
Describe the problem you experienced with a product, service, or company. Add evidence like screenshots or receipts.
Corroborate the Record
Similar reports connect. Other people can add an independent account, evidence, time, and money lost.
Track the Outcome
Keep the record visible, see verified ways forward, and confirm the outcome only when the reporter says it changed.
Our Values
Community First
One account can be dismissed. Independent accounts of the same failure establish a pattern.
Transparency
Every issue is documented publicly. No hidden agendas, no corporate influence.
Data-Driven Impact
ImpactScore records harm, corroboration, evidence, and recurrence without turning attention into truth.
Consumer Advocacy
We're on your side. Our mission is to level the playing field between consumers and corporations.
What Makes Us Different
- ImpactScore™ - Our proprietary algorithm measures the real-world impact of issues based on affected users, time wasted, and financial loss.
- PowerLinks™ - Connect related issues to show systemic problems and amplify collective voice.
- AI-Powered Analysis - Our AI identifies patterns, detects systemic issues, and helps categorize problems automatically.
- Transparent Tracking - Every issue is documented publicly with timestamps and evidence for accountability.
Contact Us
Have questions, feedback, or partnership inquiries? We'd love to hear from you.
General Inquiries: hello@onlybroken.com
Press & Media: press@onlybroken.com
Support: support@onlybroken.com
Ready to Make Your Voice Heard?
Join thousands of consumers who are holding companies accountable.